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Policies
Low Price Guarantee

Velocity Cycles is so confident we can save you money that we now guarantee it! If you find a lower advertised price from any authorized U.S. dealer on an in-stock product, call or email us and we'll match any verifiable price. Why settle for freebie offers when you can save real money on every item and your entire order with Velocity Cycles?

Eligibility

  • In order to verify current pricing and availability, price match requests must be received within 10 days of purchasing or ordering.
  • Product(s) must be new and in stock in the same size, color and year (if applicable).
  • Competitor website must be an authorized U.S. dealer.
  • Price matching applies to the total item cost. This includes shipping handling, taxes, or any other applicable fee(s).

    The Following Exclusions Apply

  • Closeout / Clearance / Backordered Items
  • Blemished Items / Demo Models / Factory Seconds
  • Free with Purchase Items
  • Free Shipping Offers
  • Competitor Coupons
  • Verbal / Emailed Quotes
  • Auction Websites - such as eBay
  • Prices that violate manufacturer/distributor rules
  • Orders placed through Amazon.com
  • Price Matching cannot be combined with any other offers, promotions or discounts.
  • Velocity Cycles reserves the right to approve or deny price match requests at its discretion.
  • Lowest Price Guarantee may be modified or discontinued at any time without notice.

    Price Match Request Form
    To request a price match, complete the form below. Your request will be reviewed for eligibility at which time customer support will contact you.

    Name: ____________________________________________
    Cell Phone: (____) _____-_________ Phone 2 (____) _____ - __________
    Email ______________________________________________________________________________
    Item Purchased __________________________________________________ Price Paid $____________
    Competitor ________________________________ Price $______________ Verified by ___________________

    Shipping and Handling

    Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.

    We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.

    Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.

    Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.

    Consolidated Shipments: Entire orders will be shipped together if possible.


    • Returns and Exchanges

    General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

    Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

    Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

    Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

    Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

    Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

    Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.

    Send exchanges and returns to:
    Honda BMW Moto Sports
    6653 Carlisle Pike
    Mechanicsburg, PA 17050-1707


    Sales Tax

    Sales tax is charged on instate orders if required by law.


    Payment Methods

    Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.


    Backordered Items

    Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.


    Policies

    Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.


    Secured Online Shopping

    We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.

    Please send questions and comments to: chris.cuomo@imotosports.com

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